Your Customers Don't Wait.
Your Inbox
Doesn't Pile Up.
An AI-accelerated Customer Service Virtual Assistant who replies in minutes, closes tickets, and escalates the right things — across chat, email, social, and help desk. Higher CSAT, lower handle time, without hiring.
A Reply Time
For Every Channel
No vague "we'll get back soon." Real SLAs by channel — on every plan from Growth and up.
Live Chat
Peak hours, real human typing
Email Support
During VA working hours
Social DMs
Instagram, X, Facebook, TikTok
Help-Desk Tickets
First-touch reply, tagged & assigned
Phone (English)
Within your business hours
Escalations to you
Slack / SMS within 5 min, with context
SLAs apply during your VA's scheduled hours. Need round-the-clock coverage? Pair a primary + backup VA across time zones — ask us at signup.
The Full Support Stack —
Not Just "Reply to Emails"
From the first chat ping to the saved-account follow-up, your VA owns every part of the customer experience.
Live Chat & Messaging
- Intercom, Tidio, Tawk.to
- Real-time typing replies
- Macro library upkeep
- Bot handoff handling
Email Support
- Shared inbox triage
- Templated + personalized replies
- Threading & tagging
- Internal SLA tracking
Help-Desk Operations
- Zendesk, Freshdesk, HubSpot Service
- Triage, tagging, assignment
- Macros & trigger setup
- SLA monitoring
Order & Fulfillment
- Tracking lookups (Shopify, WMS)
- Shipping delay communication
- Pre-order & backorder updates
- Carrier coordination
Returns & Refunds
- RMA approvals
- Refund & store-credit processing
- Replacement shipping
- Policy enforcement
Social Customer Care
- DM & comment replies
- Public complaint handling
- Influencer / VIP routing
- Review-site responses (Trustpilot, G2)
Knowledge Base & FAQ
- Article writing from real tickets
- Help-center maintenance
- Macro / canned-reply library
- Self-serve deflection setup
Escalation & Retention
- At-risk account flagging
- Save-the-customer playbooks
- VIP white-glove queue
- Win-back outreach
Every ticket, every channel — your Support VA covers it.
Faster Replies.
Without Sounding Like a Bot.
AI drafts. Your VA edits. Customer sees a thoughtful, human reply — in under a minute. The math behind faster SLAs and higher CSAT.
- ✓ AI reply drafting in your brand voice (GPT, Claude)
- ✓ Sentiment + priority scoring for triage
- ✓ Auto-tagging & routing via Zapier + Make
- ✓ Knowledge-base autodraft from common tickets
- ✓ Multilingual translation with native review
Fast Replies Are Easy.
Good Replies Are Rare.
Speed without empathy turns customers off. Here's how we keep both.
CSAT & NPS Tracking
Surveys triggered after every closed ticket. Your VA sees the score, learns from misses, and shares trends in the weekly report.
Tone & Empathy SOPs
A living playbook of your voice rules, banned phrases, and 10–15 reply templates per topic — refined with every conversation.
Escalation Playbook
Refund disputes, brand attacks, retention risk — flagged to you in real time with full context. Never replied to without sign-off.
Multilingual Coverage
English standard. Spanish, French, Portuguese, German, Italian, Tagalog on request — with AI-assisted translation for the rest.
Teams That Live
On Their Inbox
From Inbox Chaos to
SLA Hit
Audit Your Inbox
30-minute discovery call. Share your tools, tone, and top recurring tickets. We map the SOPs.
Meet Your Support VA
Within 24 hours, matched with a VA experienced on your stack and tone. Approved replies in week one.
SLAs Hit. CSAT Up.
Tickets close on schedule. Customers smile. Weekly dashboard tells the story.
What Support Leads
Are Seeing
Our first-response time on Zendesk dropped from 8 hours to under 90 minutes. CSAT climbed from 4.1 to 4.7. And we're paying about 25% of what a US support hire would have cost.
The escalation playbook is the part nobody markets. When a refund dispute happens, my VA pings me on Slack with the full context and a draft reply. I just hit send. Zero surprises.
I run a single-person subscription box. My VA handles every email, refund, and shipping question. I've genuinely forgotten what an angry customer email feels like.
Pick the Coverage
Your Inbox Actually Needs
Most support-focused teams run on one of these three. Same transparent rates as every DedicatAide plan.
Starter
10 hrs · $13/hr extra
- Low-volume inboxes
- Email + 1 social channel
- Dedicated VA
- 3-hour free trial
Growth
20 hrs · $12/hr extra
- Chat + email + social
- Help-desk operations
- Weekly SLA dashboard
- 3-hour free trial
Professional
40 hrs · $11/hr extra
- High volume + phone
- Multi-channel + retention
- Up to 10 hr rollover
- 3-hour free trial
Higher ticket volume? Plans range up to $1,120/mo (160 hours). Compare all 6 plans →
Customer Service VA
FAQ
Which help-desk platforms and tools do you cover?
All the major ones: Zendesk, Intercom, Freshdesk, HubSpot Service Hub, Help Scout, Gorgias, Front, Tidio, Tawk.to, Crisp, and Re:amaze. We also handle shared Gmail / Outlook inboxes, Slack-based support channels, and any platform with an API.
What languages do you support?
English is standard. Spanish, French, Portuguese, German, Italian, and Tagalog are available based on your VA's profile. For other languages, we use AI-assisted translation with native review for sensitive replies.
How do you make sure replies sound on-brand?
During onboarding we build a Tone & Reply SOP with your voice rules, banned phrases, and 10–15 reply templates per common topic. Every reply is checked against it, and you approve the first 1–2 weeks of replies before your VA goes solo.
What about angry customers, complaints, or refund requests?
We follow an escalation playbook you co-write during onboarding. Routine support is handled. Anything sensitive (refund, complaint, brand mention, retention risk) is flagged to you immediately with full context and a recommended reply — never sent without your sign-off.
Can you handle phone support?
Yes — inbound and outbound calls in English are supported, including queue-style answering during your business hours. Phone support typically uses more hours than chat or email per ticket, so we recommend a Growth plan or higher.
How do you measure success?
A weekly one-page dashboard: first-response time, full-resolution time, ticket volume, CSAT (when surveyed), top recurring issues, and at-risk accounts. Plus a monthly trend report so you can see retention impact, not just ticket counts.