An AI-accelerated Customer Service Virtual Assistant who replies in minutes, closes tickets, and escalates the right things — across chat, email, social, and help desk. Higher CSAT, lower handle time, without hiring.
No vague "we'll get back soon." Real SLAs by channel — on every plan from Growth and up.
Peak hours, real human typing
During VA working hours
Instagram, X, Facebook, TikTok
First-touch reply, tagged & assigned
Within your business hours
Slack / SMS within 5 min, with context
SLAs apply during your VA's scheduled hours. Need round-the-clock coverage? Pair a primary + backup VA across time zones — ask us at signup.
From the first chat ping to the saved-account follow-up, your VA owns every part of the customer experience.
Every ticket, every channel — your Support VA covers it.
AI drafts. Your VA edits. Customer sees a thoughtful, human reply — in under a minute. The math behind faster SLAs and higher CSAT.
Speed without empathy turns customers off. Here's how we keep both.
Surveys triggered after every closed ticket. Your VA sees the score, learns from misses, and shares trends in the weekly report.
A living playbook of your voice rules, banned phrases, and 10–15 reply templates per topic — refined with every conversation.
Refund disputes, brand attacks, retention risk — flagged to you in real time with full context. Never replied to without sign-off.
English standard. Spanish, French, Portuguese, German, Italian, Tagalog on request — with AI-assisted translation for the rest.
30-minute discovery call. Share your tools, tone, and top recurring tickets. We map the SOPs.
Within 24 hours, matched with a VA experienced on your stack and tone. Approved replies in week one.
Tickets close on schedule. Customers smile. Weekly dashboard tells the story.
Our first-response time on Zendesk dropped from 8 hours to under 90 minutes. CSAT climbed from 4.1 to 4.7. And we're paying about 25% of what a US support hire would have cost.
The escalation playbook is the part nobody markets. When a refund dispute happens, my VA pings me on Slack with the full context and a draft reply. I just hit send. Zero surprises.
I run a single-person subscription box. My VA handles every email, refund, and shipping question. I've genuinely forgotten what an angry customer email feels like.
Most support-focused teams run on one of these three. Same transparent rates as every DedicatAide plan.
10 hrs · $13/hr extra
20 hrs · $12/hr extra
40 hrs · $11/hr extra
Higher ticket volume? Plans range up to $1,120/mo (160 hours). Compare all 6 plans →
All the major ones: Zendesk, Intercom, Freshdesk, HubSpot Service Hub, Help Scout, Gorgias, Front, Tidio, Tawk.to, Crisp, and Re:amaze. We also handle shared Gmail / Outlook inboxes, Slack-based support channels, and any platform with an API.
English is standard. Spanish, French, Portuguese, German, Italian, and Tagalog are available based on your VA's profile. For other languages, we use AI-assisted translation with native review for sensitive replies.
During onboarding we build a Tone & Reply SOP with your voice rules, banned phrases, and 10–15 reply templates per common topic. Every reply is checked against it, and you approve the first 1–2 weeks of replies before your VA goes solo.
We follow an escalation playbook you co-write during onboarding. Routine support is handled. Anything sensitive (refund, complaint, brand mention, retention risk) is flagged to you immediately with full context and a recommended reply — never sent without your sign-off.
Yes — inbound and outbound calls in English are supported, including queue-style answering during your business hours. Phone support typically uses more hours than chat or email per ticket, so we recommend a Growth plan or higher.
A weekly one-page dashboard: first-response time, full-resolution time, ticket volume, CSAT (when surveyed), top recurring issues, and at-risk accounts. Plus a monthly trend report so you can see retention impact, not just ticket counts.