Privacy Policy

DedicatAide Solutions (“DedicatAide,” “we,” “us,” or “our”) respects your privacy. This policy explains what information we collect when you use our website and virtual assistant services, how we use it, and the choices you have.

1. Information We Collect

Information you provide

• Contact details — your name and email address when you submit our free-trial or contact forms.
• Account & billing information — when you subscribe, your payment is processed by PayPal. We receive confirmation of payment and subscription status; we do not store your full card or bank details.
• Service information — the tasks, files, tools, and access you share so your virtual assistant can do the work you request.

Information collected automatically

• Basic usage and device data (pages visited, browser type, approximate location) through standard analytics.
• Cookies and similar technologies used to operate the site and understand traffic.

2. How We Use Your Information

• To respond to your enquiries and set up your free trial.
• To match you with a suitable virtual assistant and deliver the services you request.
• To process subscriptions and billing through PayPal.
• To send service-related communications (onboarding, updates, and support).
• To improve our website, services, and customer experience.
• To comply with legal obligations and protect against fraud or misuse.

3. How We Share Information

We do not sell your personal information. We share it only as needed to provide the service:

• Your assigned virtual assistant, who is bound by a confidentiality agreement (NDA) before accessing any of your information.
• Service providers who help us operate — including PayPal (payments), our email provider (transactional emails), and our hosting/analytics providers — under appropriate data-protection terms.
• Legal & safety — where required by law, regulation, or to protect our rights, users, or the public.

4. Data Security

We use reasonable technical and organizational measures to protect your information. Credentials you share are stored in encrypted password managers, access is scoped to the people who need it, and every virtual assistant signs an NDA. No method of transmission or storage is 100% secure, but we work to protect your data and limit access.

5. Data Retention

We keep your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When you close your account, we delete or anonymize personal data that we are no longer required to retain.

6. Your Rights & Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you;
• Correct inaccurate or incomplete information;
• Request deletion of your information;
• Object to or restrict certain processing;
• Request a portable copy of the information you provided to us;
• Withdraw consent at any time, where our processing relies on consent.

To exercise any of these rights, email va@dedicataide.com and we will respond in line with applicable data-protection laws. If you believe we have not handled your information properly, you may also have the right to lodge a complaint with your local data-protection authority.

7. Cookies & Consent

We use two kinds of cookies and similar technologies:

• Essential & functional — needed to run the site, process payments securely (for example, PayPal at checkout), and provide live chat support (Tawk.to) so you can reach us. These are always active and cannot be turned off.
• Optional — anonymous, privacy-friendly performance analytics (Vercel Speed Insights) that help us improve the site. These do not load unless you accept them.

When you first visit, a consent banner lets you Accept all or choose Only necessary. Optional analytics cookies do not load at all until you accept them. You can change your choice at any time using the Cookie settings link in the footer, or through your browser settings. Declining optional cookies will not affect your ability to use the site or reach us on chat.

8. International Transfers

We operate globally and work with virtual assistants and service providers in different countries. Where information is transferred across borders, we take steps to ensure it is handled consistently with this policy.

9. Children's Privacy

Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this policy from time to time. We will post the updated version here and revise the “last updated” date above.

11. Contact Us

Questions about this policy or your data? Email us at va@dedicataide.com. DedicatAide Solutions is based in Ahmedabad, Gujarat, India.